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Hoople customer complaints procedure

We hope you have been happy with the services you have received from Hoople Ltd. We always strive to satisfy our customers' needs.

Very occasionally, however, customers may feel that we have failed to meet their expectations. When this happens, we want to know about it. 

We value all feedback, positive or negative. Complaints are seen as a way for us to review and improve the services that we offer. By listening to customer complaints, we can resolve mistakes and take steps to ensure that similar problems do not occur in the future.

If for whatever reason you have not been happy with the service you have received, please follow our customer complaints procedure. If you feel you have reason to complain, please let us know within three months of the incident having happened.

Of course, we are also always keen to hear about when we've exceeded your expectations. If you have been particularly pleased with the service you have received, please do tell us!