Skip to main content

Privacy notice for Hoople Marketing

Information held about you

From time to time, Hoople may like to send you communications and updates on its services (including Hoople Ltd, Hoople Recruitment and Hoople Training and Education). We hope that you will find this information useful, informative and relevant to your business.

In order to provide you with these updates and to make sure you only receive information that we feel will be of interest or relevance to you, it is necessary for us to collect and hold personal information about you. This information will include:-

  • Basic information, such as:
    o Your title, eg Mr/Mrs/Ms/Dr/Prof/Rev
    o Your first and last names
    o Your job title
    o Your business name
    o Your primary industry
    o The postal address of your business
    o The postcode of your business
    o Your business telephone number
    o Your business email address

Who is processing my data?

All personal data held is processed in accordance with data protection law. The Data Controller for the information outlined in this privacy notice is Hoople Ltd.

How will we use the information we hold about you?

We will collect information about you (where applicable) to:-

  • Carry out our obligations in terms of any legal contract or service level agreement we hold with your business
  • Send you the latest news, information, updates (including special offers and funding opportunities) about Hoople Ltd’s services (including Hoople Ltd, Hoople Recruitment and Hoople Training and Education). We may also contact you for help with our market research activities, including customer feedback.

What is the legal basis for us to process your data?

The legal basis for processing the data is:

  • Your explicit consent, which you can withdraw at any time by notifying
  • Your implied consent (‘soft opt-in’) which you have indicated as a business contact who has shown an interest in our services either by contacting us for information or through purchasing our services. You can withdraw your implied consent by notifying at any time.

Who we will share your information with

We will not normally share your information with any other organisations. However, there may be certain circumstances where we would share without consent such as where we are required to do so by law, to safeguard public safety, and in risk of harm or emergency situations. Any information which is shared will only be shared on a need to know basis, with appropriate individuals. Only the minimum information for the purpose will be shared.

On occasions, your information may be accessed by contracted IT support organisations in the delivery of IT support for both the IT infrastructure and associated systems, for the processes detailed in this privacy notice. Access by IT support will only be for such reasons as fixing any technical issues with software, and any viewing of data will be incidental to this.

How long do we keep your records

Your information is retained within a mailing list management tool called Mailchimp and/or within a secure data drive held by the Hoople Ltd Marketing team.

The information outlined in this privacy notice that is held within the Hoople data drive will be deleted as soon as it has been used for the specific marketing campaign or market research exercise. If it is held for the purposes of delivering a contract or service level agreement to your business, we will delete the information within a maximum of 12 months after that contract or service level agreement has expired.

The information outlined in this privacy notice that is held within the Mailchimp tool will be held by us indefinitely unless we receive a specific request for your records to be deleted or we receive notification that you have left your post. If you ‘unsubscribe’ from our mailing lists (using the links provided at the bottom of our mailings), your data will be held indefinitely within Mailchimp in order to prevent you from being included in future mailings or being resubscribed to the list.

Your rights

You have a number of rights under data protection law, including the right to request your information and to request that the information be amended, if incorrect, or erased.

To request your records, you will need to put your request in writing and provide proof of identification to Data Protection, Hoople Ltd, Plough Lane, Hereford HR4 0LE or via email

You also have a right to make a complaint about our handling of your personal data to the Information Commissioner’s Office 

Providing accurate information

It is important that we hold accurate and up to date information about you in order to assess your needs and deliver the appropriate services. If any of your details have changed, or change in the future, please ensure that you inform us via email to as soon as possible so that we can update your records.

Further information

If you have any questions or concerns about how your information is used, in the first instance please contact the Hoople Marketing team via email: or by telephone 01432 383678. You can also contact the Data Protection Officer, Hoople Ltd, Plough Lane, Hereford HR4 0LE, email: (

More information about data protection and how it applies to you can be found on the Information Commissioner’s Office website.