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IT essentials

Hoople’s ‘IT essentials’ services are designed to keep your technology running day-to-day. All of our packages are flexible to suit your needs and can include all or some of the following:

Desktop support 

Hoople's Desktop Support team can resolve customers' ICT queries and incidents in relation to desktop hardware/peripherals and software both remotely and at customer sites throughout Herefordshire.

The team can also support delivery of customer projects, including computer replacement programmes, accommodation changes, software upgrades and so forth.

The team supports a wide range of public sector and private sector customers including Herefordshire Council, Wye Valley NHS Trust, Herefordshire CCG, GP surgeries and schools. 


Hoople is accredited to ISO 27001:2013 standards of Information Security (ref GB14/90704). Together with working to the principles of ISO20000 in IT Service Management and through effective use of a wide range of information security controls and management, we will keep your information safe.


Hoople is constantly researching the market for the latest and best value hardware and software, and is able to provide comprehensive guidance and advice on all aspects of IT purchasing to meet your requirements.