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Administration team


Left to Right: Millie Baker, Ashleigh Fowler, Jayne Francis, Caroline Reading

Caroline Reading
Business Support Supervisor – Course availability and bespoke/tailored programme options

Caroline has worked in an administrative role for 18 years and achieved her Business Administration Level 3 Diploma in October 2010. For the last eight years, Caroline has been part of the Workplace Learning team. She works closely with trainers and customers, dealing with enquiries and bookings for open and in-house programmes and always delivering a high level of customer service.

Other roles in this team:

  • Millie Baker: Business Administration Apprentice
  • Ashleigh Fowler: Business Administration Apprentice
  • Jayne Francis: Business Support Assistant (CPD Online administration and course bookings)

Contracts administration

Left to Right:
Carole Darlington, Coleen Jones, Katie Meredith, Ferrara Slack

Carole Darlington
Administration Manager – Contracts

Having managed the Herefordshire Primary Care Trust/Wye Valley Trust creditors teams for 12 years, Carole achieved a Postgraduate Certificate in Management in Health and Social Care before joining Hoople's Training and Education team in October 2012. Her role is to oversee Education and Skills Funding Agency contracts and submit funding claims for programmes such as apprenticeships. Carole also holds AAT qualifications at levels 2 and 3.

Other roles in this team:

  • Coleen Jones: Audit Coordinator/Data Support Analyst
  • Katie Meredith: Contracts Administration Exams Officer
  • Ferrara Slack: Contracts Administration Exams Officer