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Administration team


From left to right: Jayne Francis, Caroline Reading, Ashleigh Fowler

From left to right:
Jayne Francis, Caroline Reading, Ashleigh Fowler

Caroline Reading
Business Support Supervisor – Course availability and bespoke/tailored programme options

Caroline has worked in an administrative role for 18 years and achieved her Business Administration Level 3 Diploma in October 2010. For the last eight years, Caroline has been part of the Workplace Learning team. She works closely with trainers and customers, dealing with enquiries and bookings for open and in-house programmes and always delivering a high level of customer service.

Other roles in this team:

  • Jayne Francis: Business Support Assistant (CPD Online administration and course bookings)
  • Ashleigh Fowler: Business Administration Apprentice

Contracts administration

Contracts team: Katie Meredith, Carole Darlington, Nicola Thomas, Ferrara Slack

From left to right:
Ferrara Slack, Katie Meredith, Daniel Robinson, Carole Darlington, Colleen Jones

Carole Darlington
Administration Manager – Contracts

Having managed the Herefordshire Primary Care Trust/Wye Valley Trust creditors teams for 12 years, Carole achieved a Postgraduate Certificate in Management in Health and Social Care before joining Hoople's Training and Education team in October 2012. Her role is to oversee Skills Funding Agency and Education Funding Agency contracts, and submit funding claims for programmes such as apprenticeships. Carole also holds AAT qualifications at levels 2 and 3.

Other roles in this team:

  • Colleen Jones: Contracts Data Support Officer
  • Daniel Robinson: Business and Administration Apprentice
  • Katie Meredith: Contracts Administration – Exams
  • Ferrara Slack: Contracts Administration – Exams