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Training team

Jim CarrollSarah EllisNicola Stevens

From left to right:
Jim Carroll, Sarah Ellis, Nicola Stevens (not pictured: Lesley Robinson)

Jim Carroll
Mandatory Trainer

After leaving the Army, Jim went on to serve with Thames Valley Police – the police force covering the counties of Berkshire, Buckinghamshire and Oxfordshire. Based in Oxford, Jim spent seven years on a dedicated domestic abuse unit. Upon his retirement from Thames Valley Police, Jim returned to Hereford and went on to work for adults and children's social services. Most recently, Jim has joined Hoople as a Mandatory Trainer and now instructs on a range of our popular training courses, including conflict resolution, safeguarding, manual handling and first aid.

Sarah Ellis
Mandatory Trainer

Having begun her career working as a carer, first in mental health and then progressing to elderly care, Sarah has 15 years experience in the sector. For a number of years she worked in a Hereford retirement village, starting at the bottom and progressing quickly to the role of team leader. She discovered a passion for training when she started to train staff in moving and handling, and now works for Hoople as a mandatory trainer.

Nicola Stevens
Mandatory Trainer

Nicola Stevens has joined Hoople as a Trainer in our Mandatory team. She will be working on a wide range of Hoople’s training programmes, including first aid, moving and handling, food hygiene, fire warden training, epilepsy and autism awareness. She will also be delivering conflict resolution, de-escalation and safeguarding workshops.

Nicola has a degree in Counselling and Psychotherapy from Newport, the University of South Wales, and before joining Hoople worked for nearly 15 years in a Herefordshire high school in a pastoral role that also included small group teaching. Immediately prior to joining Hoople, Nicola worked within a local care organisation helping to support individuals to maintain their independence. In her spare time, Nicola volunteers for the Girl Guides, where she has delivered a range of first aid training programmes.

Nicola is looking forward to working with clients from all backgrounds and organisations and aims to deliver training that is not only fit for purpose but also fun, exciting and engaging.

Lesley Robinson
ICT Training Officer

Lesley is a qualified ecologist and known affectionately as Mrs Microsoft! Lesley is a Microsoft Office Specialist (MOS) Master with a wealth of training delivery experience. In addition to supporting students with their spreadsheets, Lesley is our primary eLearning content author and has a background in supporting visually impaired users from her time at the Royal National College for the Blind (RNCB).