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Conflict resolution

This course looks at conflict resolution in the workplace. It introduces a range of approaches for handling confrontational situations and provides techniques and advice on the best ways to handle and avoid conflicts with other members of staff or members of the public.

Level: Basic
Duration: 3 hours

Who is it for?

This course is for anyone who works in frontline services, including care and support workers, or staff who deal with members of the public.

What are the outcomes?

On completion of this training course, participants will be able to:

  • Recognise factors that can be trigger points in conflict situations
  • Understand and apply conflict resolution techniques
  • Identify methods of communication that can be used when dealing with difficult conversations

Additional information

This course does not include breakaway techniques.

This course can be delivered in-house if required.

For further details or to book this course, please contact us via our online form, call our team on 01432 383500 or email You may also search for upcoming open courses on CPD Online.