Customer
I would say the both drivers were excellent, fast efficient but also caring and sympathetic - a credit to the company.
Text
The Community Equipment Service (CES) was formally a part of NRS Healthcare and has been established in Hereford for 11 years. The team transferred to Hoople in 2025.
The service is commissioned by Herefordshire Council to provide equipment designed to support independent living and minimise moving and handling risks to people in need across the county and its borders. The CES predominantly serves individuals in their own homes, but also supplies Council appointed facilities.
At its depot in Rotherwas, the service stocks a wide variety of equipment, including adaptive furniture, bariatric equipment, bathing and showering equipment, beds, chairs, moving and handling apparatus, mobility aids, pressure care and toileting equipment. The team can also acquire bespoke equipment if the need is identified.
How can we help?
-
Returning equipment
If you have equipment from NRS or Hoople that is no longer required we can collect - usually within ten working days of request. Alternatively you can drop it off at our depot in Rotherwas by appointment.
-
Emergency repairs
We provide a 24 hour service for emergency repairs. Please call 01432 261 818, only if your repair can't wait until normal office hours - 9am-5pm, Monday to Friday.
Read our reviews
Customer
Dave was a joy to have in our home. He was thoughtful and very caring. He was also knowledgable and wanted to ensure comfort as well as safety. Dave is an asset to your organisation and we would like you to pass on our thanks.
Customer
Thank you so much for the wonderful support and equipment you provided for my mother.
Customer
Ciaran came to collect yesterday and was amazing - 5*. I really appreciated his help and efforts with removing the items. He was really helpful and I couldn’t be more pleased with how he was in the property during a difficult time.
Customer
Thank you for your kindness and respectful manner.
Customer
Ted and Dave delivered some of our equipment with a smile, full instructions and care. Many thanks to everyone working so well together.
Contact us
General Enquiries
Address
Unit 3a
Thorn Business Park
Rotherwas
Hereford
HR2 6JT
If you would like to drop off equipment, please contact us to make an appointment. Our depot opening hours are 9am-5pm, Monday to Friday.