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HR & Payroll

We support local authorities, healthcare providers, schools/academies and other public sector organisations with a range of HR Advisory and HR Admin/Payroll packages.  We offer expert advice and guidance, as well as taking the workload strain off our clients. We work closely with our clients to ensure HR matters are dealt with smoothly and professionally, and employees get paid on time! There’s much more that we offer, so find out below what our services cover.

Our HR & Payroll services

  • HR Advisory and Consultancy Services

    Our friendly and knowledgeable team offer guidance across all HR disciplines, from absence and performance management to change management programmes and much more. We provide comprehensive and professional advice tailored to your requirements and desired outcomes.

  • HR Transactional Services

    We can take the administration strain off your team and look after a range of HR related tasks such as processing of new starters, contracts of employment, processing of statutory entitlements, pay queries, administration of employee benefits and entitlements, and much more.

  • Payroll Processing

    Our Employee Services and Payroll team provide a one-stop shop for all payroll transactional needs as well as telephone and email advice on all payroll and pension matters.

  • Fully Integrated Payroll Service

    Our integrated payroll solution takes care of all your employment and payroll functions covering the full spectrum of the employee life-cycle. We provide specialist payroll advice and manage your end-to-end payroll requirements including calculation of deductions, BACS transmissions, payslip provision and HMRC reporting.

  • Bespoke Needs

    We provide HR consultancy on an ad hoc basis including an investigation service dependent on your needs. All packages can be tailored to meet your specific requirements and we will work with you on an individual basis to ensure you receive the best possible service.

  • Specialist Services for Schools

    We provide services to over 90 schools and academies. Our expertise is education specific and includes in-depth knowledge of conditions of service, school teachers’ pay arrangements and legislation. As well as our HR Advisory and HR Admin & Payroll packages we offer other services including training, finance support, SIMS, FMS and IT.

Meet the team

  • Lisa Yates

    Lisa joined Hoople in May 2023 having spent four years as Director of People & Organisational Development at her previous company. She provided functional leadership, vision and accountability for the development and delivery of the strategic people agenda, including, operational HR delivery and design and implementation of transformational people activities. Lisa brings 22 years of HR experience to Hoople, which allows her to support the development of the company as it moves through further growth and diversification.

    Lisa Yates

    Head of HR & OD

  • Julie Davies

    Julie has been with Hoople since the very beginning, back in April 2011 and is a member of the CIPD.  Julie brought with her a wealth of HR generalist experience from a top 100 FTSE company in the FMCG sector and has built on this experience to gain an excellent reputation within the education sector supporting school leaders on all matters HR related.  Julie is also responsible for the leadership of Hoople’s payroll service.  Julie enjoys the demands of a challenging and varied job role and says that every day is a school day!

    Julie Davies

    HR Services Manager

  • Julie Bridgewater

    Julie has worked in HR for over 16 years and has been with Hoople since 2013, having previously held management roles in the private sector. Julie is MCIPD accredited and completed a level 5 ILM qualification, and has significant experience in conducting investigations, advising on complex casework and employee relations, as well developing and delivering HR training sessions.

    Julie Bridgewater

    Senior HR Business Partner

  • Emma Leonard

    Emma joined Herefordshire Council as a Payroll Assistant in January 2001 before being Tuped to Hoople in 2011. Emma used her wealth of knowledge and experience to enable her to progress to become Payroll Manager in January 2018. Emma has also graduated with a degree in Payroll which she attained via CIPP.

    Emma Leonard

    Payroll Manager

  • Charlie Best

    Charlie joined Hoople in March 2018, bringing with her a wealth of knowledge from the private sector. Charlie is qualified in accounts and payroll with over 10 years’ of experience. Charlie specialises in HMRC legislation and reconciliations and loves nothing more than getting stuck into a spreadsheet!

    Charlie Best

    Payroll Manager

  • Adrian Powell

    Adrian has over 15 years of payroll experience, and joined the Hoople Payroll team over three years ago, working alongside the Hoople Schools team. His role involves creating and producing payroll, costing and HMRC reports for our Herefordshire academies. Adrian is always happy to help and support the team.

    Adrian Powell

    Senior Payroll Bureau Advisor

  • Louise West

    Louise joined the Hoople team in 2011, having gained extensive knowledge and experience over the years at Herefordshire Council. Louise progressed to School Employee Services Advisor and is now Team Leader, working closely with the Payroll and Advisory teams. She says the best part is working with her team to provide a great service to schools and academies.

    Louise West

    Schools Employee Services Team Leader

Read our reviews


The best thing about Hoople is that they are reliable and trustworthy, very supportive and flexible. The vast majority of people within Hoople work hard to build a personal relationship with our school. They know who we are and understand the structure and size of the school. They often go above and beyond the call of duty to help us.


I am very grateful of the support, time and advice you have both provided me. You were both excellent and a credit to the team.


Thank you all for the excellent work you do supporting us. The advice and guidance we receive are first class. This enables us to concentrate on the main focus of the school, including improving life chances for young people via good examination outcomes.

Contact HR & Payroll

General Enquiries


Hoople HR & Payroll
Auxilium House
Legion Way


01432 383678