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IT Field Engineer

Job details

IT Field Engineer

DBS: Enhanced

Salary: 28-35K (Negotiable if exceptional skills)

Working pattern: Monday – Friday 8:30am – 5:30pm

Location: Herefordshire/Worcestershire/West Midlands

 

The Purpose of the Role:

Delivery of on site and remote IT services, support and projects to customers.

Key Duties and Responsibilities

• 2nd and 3rd line technical support for customers
• Working at a senior technical level with the ability to manage complex customer environments
• Advising on the technical design of customer solutions
• Working with the Project Management Team to lead on project delivery
• Knowledge transfer to other staff
• Creation and improvement of company processes
• Covering the ICT Service Desk as required
• Diagnosing and resolving complex technical issues remotely and on site
• Completion of scheduled customer site visits
• Completion of detailed and accurate Engineer Service Reports for each site visit and submission in accordance with company procedures.
• Offering proactive end user service in order to minimise downtime
• Setting up and configuring of new laptops, desktops, MAC’s and other client devices including tablets and smart phones.
• Installation and device support for hardware such as scanners, printers, projectors, Interactive whiteboards and Interactive TV’s.
• Support and on-going maintenance of physical and virtual server environments
• Support and on-going maintenance of customer e-mail environments including Exchange and 365 • Server and client software installation and upgrades
• Managing the automated deployment of software
• User and mailbox administration tasks
• Active Directory troubleshooting and administration including group policy management, DNS and DHCP
• Facilitating repairs of faulty hardware including liaising with suppliers/ engineers and initiating short term solutions where required
• Installation, support and maintenance of network hardware equipment.
• Firewall/SonicWall administration and maintenance

Technical Skill Requirements

• Microsoft Operating Systems including Microsoft Azure
• Microsoft Office 365/Deploy/Manage
• Microsoft Exchange and Exchange online
• Microsoft SharePoint (Beneficial)
• Active Directory Installation Configuration and Administration
• Hyper-V and VMWare
• Symantec Backup Exec, Veeam, Backup Assist & any other backup solutions (Inc. robotic libraries and online pooled storage etc.)
• DHCP and DNS
• Mobile Device Management (MDM)
• Configure and install various network devices and services (e.g. routers, switches, firewalls, load balancers, VPN, QoS)
• Wireless technologies

For more information contact

To apply for the role please send a CV to nicholas.butterworth@hoopleltd.co.uk or call 01432 383890

Hoople Ltd is working on behalf of our Client as a Recruitment Agency.