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Based in the heart of Hereford city centre, Hoople Training is one of the largest training providers in Herefordshire, providing courses to support every need: from essential training for the care sector, to professional development and IT skills. We work closely with Herefordshire Council and Wye Valley NHS Trust, and also support many businesses across the county and beyond.

Learn more about our training team


  • Health & Social Care

    We deliver a large range of specialist care training including moving and handling, safeguarding and infection prevention and control. We offer care certificate training for all new staff working in a health and social care setting.

    View Courses health & social care
  • First Aid & Wellbeing

    Our accredited courses cover everything from basic life support and emergency first aid, to paediatric first aid and more. We hold annual refreshers to ensure your knowledge and skills are up to date. Not sure which is the right First Aid course for you? Use our First Aid Requirements Calculator to find the most suitable for you.

    View Courses first aid & wellbeing
  • Health & Safety

    Our Health and Safety courses cover a wide range of topics from introductory awareness sessions, to fire warden training and risk assessments.

    View Courses health & safety
  • Food Safety

    Our Food Safety courses include a Level 2 qualification which covers the importance of food hygiene, associated food hazards and good hygiene practice and controls, as well as food safety laws and legal responsibilities. Essential for anyone working within the catering or hospitality industry!

    View Courses food safety
  • Leadership & Management

    These courses are designed especially for the modern workplace, to ensure that managers and senior staff are fully equipped to handle whatever the working day may throw at them! This range of courses includes a range of topics from conflict resolution and delivering feedback to financial management and presentation skills.

    View Courses leadership & management
  • Personal Development

    These courses will help you to develop your capabilities and potential by improving your existing skills and learning new ones; the competences you will acquire can be applied both to your work and personal life.

    View Courses personal development
  • Information Technology

    Everything to help you brush up on your IT skills, with courses on how to get to grips with Microsoft Teams to enable to you work remotely more efficiently, and spreadsheet building with Microsoft Excel.

    View Courses information technology
  • Bespoke Courses

    Can’t find what you’re looking for? We offer bespoke courses tailored to your requirements, as well as flexible timings and locations. Our team are always happy to discuss flexible options, just ask!

    View Courses bespoke courses

Read our reviews

Sutton Primary Academy

Thank you Sarah, your professionalism and knowledge was excellent. Very bespoke and personalised to our needs. Thank you for training to our specific needs and always considering the emotional side of our reasons for the training.

Delegate RJ

I was dreading a boring ‘being talked at’ course, but VERY engaging course - lots of theory mixed with practical. Friendly, approachable trainer and clear teaching given with plenty of chances to ask questions and make comments. Best training I have ever attended - thank you!

Deer Park Care Home

The attendees have given such positive feedback from “absolutely fantastic Trainer”, “so interactive”, “knows the subject really well”, “The best First Aid training I’ve had” and “I feel so equipped to be able to deliver First Aid in an emergency situation”. I mean I had no doubt - Sarah is a superstar! Thank you so much Sarah - I cannot wait to work closely with you and Hoople in the future.

Meet the team

  • Daley Jones

    Daley has over 20 years’ experience in the learning and development sector, originating in IT training delivery. He is proud to lead our professional training delivery team and Ofsted rated ‘Good’ education provision. Daley has been with Hoople since its inception in April 2011 and joined the Executive Management Team in October 2022.

    Daley Jones

    Head of Training & Education

  • Sarah Ellis

    With 16 years of experience in the care sector, Sarah uses her extensive knowledge to deliver our Health and Social Care focused courses, including Moving and Handling which is her favourite. With her A1 Assessor qualification under her belt, Sarah can assess and tailor courses for organisations, and she has recently gained her level 5 Diploma in Education and Training, so there's no stopping her.

    Sarah Ellis

    Team Leader - Learning & Development

  • Shane Young

    Shane brings to the team over 20 years of experience from the finance and administrative sector, including management and training responsibilities. A natural communicator with an adaptable approach means that Shane is a positive influence both in the team and within the training environment.

    Shane Young

    Learning & Development Facilitator

  • Yvonne Fairweather

    Yvonne joined Hoople in 2023. She has worked in health and social care for over 20 years across a variety of sectors including the NHS, care and support for adults with learning difficulties and care of the elderly. She joined the training team to pursue a passion for creating and delivering both mandatory and bespoke training packages for the health care sector.

    Yvonne Fairweather

    Learning & Development Facilitator

  • Lesley Robinson

    Lesley has been with us since Hoople formed in 2011, and has been delivering IT training for 25 years across a wide range of situations and locations, including the Cumbrian mountains! She now manages the digital apprenticeship levy for both Hoople and Herefordshire Council, and is also responsible for creating their e-learning modules. Fun fact: She originally qualified as an ecologist and retains a keen interest in the natural environment!

    Lesley Robinson

    Digital Apprenticeship & ICT Training Officer

  • Ferrara Evans

    Ferrara has been with Hoople from the very beginning, back in April 2011. With over 13 years administration experience, specifically in the training and education sector, she is the fount of all knowledge and loves nothing better than keeping the training team organised! She's also the go-to for any bespoke requirements, always happy to discuss your training needs.

    Ferrara Evans

    Business Support Supervisor

  • Marie Barnett

    Marie joined Hoople with over 20 years of experience in administration and customer service. She likes to be kept busy, she is passionate about the training services our wonderful team can provide, and meeting the needs of our customers. She can be found planning our trainers calendars, looking after our enquiries, bookings and course delegates. She is the go-to for any training requirements and is always happy to discuss your training needs.

    Marie Barnett

    Training Administrator

  • Caroline Cook

    Caroline has been with Hoople for as long as we can remember, and has many years of experience in business administration and customer service. A true ‘people person’ who is happy to help and support the team, she never fails to put a smile on our face, and not just because she brings cake into the office!

    Caroline Cook

    Customer Support Assistant

Contact Hoople Training

General Enquiries


Hoople Training
The Nelson Building,
Whitecross Road,
Hereford HR4 0DG


01432 383500

More information

  • On-site Training

    When you have several employees to train, on-site training is usually more cost-effective as you pay per course rather than per delegate, save on travel costs and minimise staff downtime. Hoople Training can also offer increased flexibility regarding dates and times, and tailor courses to your specific organisational needs.

    Contact us to discuss on-site training
  • Training Room Hire

    Our fully-equipped training rooms are available to hire at competitive half and full-day rates. Facilities include flexible layouts, touch screens and free tea & coffee. See our room hire brochure for more information.

    Hoople Training Room Hire Brochure
  • Subscribe to our Newsletter

    Interested in keeping up-to-date with the latest courses Hoople Training has to offer? Sign-up to our newsletter and get regular updates on what we're offering.

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